View Our List of Services-Launch Credit Union

Launch CU Has A Lot To Offer

It’s All About Convenience

Launch CU offers a range of digital services to keep you connected from almost anywhere and at any time. Our digital banking suite provides our members with easy to use, relevant products and services.

These options include:

Audio Response

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We're Just A Phone Call Away

Access your Launch CU accounts 24/7, call our Audio Response System.

To access our Audio Response System, call 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard), select option 1 and follow prompts to enter SSN and Pin Number.

When using our Audio Response System, the last four of your SSN will be your temporary PIN number. You will be asked to create a new PIN immediately. You CAN’T reset your PIN to the last 4 digits of your social security number.

Through Our Audio Response System You Can:

Make balance inquiries on your:
- Savings Account
- Checking Account
- Loans
- Certificates
- Credit Card
Transfer money between your accounts
Review your account history
And so much more

Pay Your Bills The Easy Way

No More Stamps Or Writing Out Checks.

Set up one time or recurring payments with your Launch CU checking account
Set up bill reminders
Set up e-bills
View bill history
Edit, add or delete payees as needed

Get set up today!

Limits

Billpay

·$7,000 per transaction per day
$15,000 per month

Pay a Person

$1,000 per transaction
$2,000 per day

For assistance with Bill Pay please contact 1-877-233-0488 Monday thru Friday 7:30 am – 2:00 am EST.

Benefits of Using Bill Pay

As a reminder, benefits of using Bill Pay are:

Save time. With Bill Pay, you can receive and pay your bills online, all in one place. That means no more visiting multiple websites to pay bills or trips to the post office to mail checks. In addition, smart features such as recurring payments allow you to automate regular bill payments.
Save money. Paying bills online saves on postage, envelopes, late fees, and checks. Start saving now!
Stay organized. Your payment history is stored in your online account, so you will not have to sort through paper receipts or visit multiple websites to access past transactions.
Gain peace of mind. Paying bills electronically means no risk of mailed checks getting lost or stolen. Plus, you can stop worrying about missing a bill payment when you set up automated recurring payments.
Help the environment by saving paper. With Bill Pay, there are no checks to write or envelopes to mail. That is good news for you and the environment.

Card Swap

CardSwap is the one place to update your payment information for anywhere you pay—shopping sites, streaming services, online subscriptions, and more. All with one tap. No more worries about your autopay updates.

Features and Benefits

Take the hassle out of manual card updates
- The most annoying part of getting a new or replacement debit or credit card is having
  to update your payment information on sites like Hulu, Amazon, Spotify, etc. With CardSwap,
  you can update your payment information all at once, all in one place, from anywhere
One step and your done
- Once you’ve added your new card, you can update all your payment information simultaneously with a single tap
60+ Participating merchants
- CardSwap lets you update payment information for more than 60 popular sites and services—including iTunes, Target, Starbucks, Uber, Walmart, Hulu, Amazon, Venmo, Airbnb, Spotify, and more
Simple and Free
- If you’ve got a Launch CU debit or credit card and use Digital Banking, CardSwap is free and easy to start using

Setting up CardSwap

Getting started with CardSwap is simple. Log in to Digital Banking and click on “Services” in the left-hand menu. Then click on “CardSwap” and follow these steps:

Click the “Get Started” button.
Select the vendors you want associated with your Launch CU card and select “Next Step”.
Enter your log-in information for the first vendor as prompted and select “Link Account”. You may be asked for a security verification code.
Enter the Launch CU debit or credit card you want associated with that vendor. You will have the option to add additional Launch CU cards as you enter your login credentials for the additional vendors.
Enter your credentials for the next vendor.
From the drop down, select the initial card you entered or “Add New Card” to enter a different Launch CU card you would like associated with that vendor.

The system will verify and update your payment information with the vendors automatically. You only have to enter vendor log-in information for the initial setup. Once you’ve set up a vendor, CardSwap will always remember it, unless you change your username or password.

A Convenient Way To Pay Bills

Direct Pay offers an easy and convenient interface that presents real-time payments and balances. Direct Pay provides Launch CU members with a single, elegant view of all of their bills, making it easy to track recently paid bills and upcoming bill due dates. Direct Pay comes equipped with all of the modern features online users have come to expect including push notifications, insights on spending, and real-time payments. Best of all, Direct Pay allows members to use their Launch CU debit card (or account number) to pay their bills.

How To Get Started With Direct Pay

Direct Pay is easy to set up within Digital Banking. All you have to do to get started with Direct Pay is search and select a company and follow the prompts for entering the online credentials for the merchant that you wish to pay. Direct Pay will sync the account with Launch CU in minutes.

Direct Pay Frequently Asked Questions

1. How Do I Access Direct Pay?

You can access Direct Pay from the main menu in Digital Banking under the “Transactions” tab.

2. What Are Some Of The Benefits Of Direct Pay?

Direct Pay presents real-time updates of balances and payments(s) (this week, next week, next month; bills due, and bills paid).

Direct Pay also syncs and verifies provider-specific account numbers using customer-provided login credentials within 30 seconds.

3. What Does Syncing Mean?

Syncing means that your bill information wasn’t readily available. It may take up to 24 hours for a provider to sync. For most providers, it happens within a minute.

4. What If I Don't See A Certain Provider?

If you don’t see the provider you want to add to your account, select “search.” Type in the provider you would like added and select, “search.” Direct Pay will review your search, and if it qualifies, it will add the provider and notify you via email.

5. How Long Does It Take For Digital Banking To Add A Provider?

It takes about 24 hours for Digital Banking to add a requested provider. You will receive a notification once the provider is added. be sure you have bill notifications turned on so you can be alerted when the provided is added.

6. What Happens If Takes More Than 24 Hours?

If it does take longer than 24 hours please email us via a secure message.

7. Can I Pay Individuals With Direct Pay?

With Direct Pay, you can only pay companies and providers, not individuals.

8. Can I Link Any Debit Card or Checking Account?

Direct Pay users can only link their Launch CU Debit Card(s) and Launch CU Checking Account(s).

9. How Do I Add A Bill?

To add a bill:

Go to “add a bill.”
Search for the provider you wish to add in the search box.
Select the provider.
Enter your login credentials.
Select “verify.”

10. How Do I Remove A Bill?

To remove a bill:

Select the bill you would like to remove.
Go to “settings” then select “unlink.”

11. Can I Change My Auto Payment Schedule?

You can change your auto payment schedule at any time. To change an auto payment schedule:

Select the bill you want to change.
Go to “settings” and then “payment schedule.”
You can then choose to have your bill automatically paid ten days before the due date, five days before the due date, the day before the due date, on the due date, or when the bill is issued.

12. Is There A Default Auto Pay Setting?

If you have your bill on auto pay, the default payment setting is the day before the due date.

13. Can I Schedule An Immediate Payment?

To schedule an immediate payment:

Select the bill you want to pay.
Choose a payment method.
Click “pay now.”

14. How Do I Schedule A Payment In Advance?

To schedule a payment in advance:

Select the bill you want to pay.
Choose a payment method.
Click “schedule.
Select your desired payment date.

15. How Long Will A Payment Take To Post?

Payments may be debited immediately or they may take 1 to 3 days to post to your account depending on the provider and payment method used to pay the bill. There may also be delays on weekends and holidays.

16. When Do Bills Get Paid?

Your bill will be paid by the end of the day on your desired payment date. However, in some cases it may take up to 24 hours for the bill to be paid based on the merchant.

17. Can I Pay More Than The Bill Amount?

You are not able to pay more than the due amount.

18. Can I Make A Partial Payment?

Direct Pay does not allow for partial payments on bills.

19. Can I Cancel A Payment?

Once your bill is “processing” you cannot cancel the payment.

20. What Happens If My Bill Wasn't Paid?

If your bill wasn’t paid, check to make sure you do not have a message on the bill stating that your attention is required. The “attention required” message could be in place because of a declined payment, a problem with your login credentials, or a problem accessing your bill to make a payment.

21. What Area Code Can I Expect From Direct Pay?

Correspondence from Direct Pay will be received from a 512 area code.

Save A Tree, Protect Your Identity

Why are eStatements a better alternative?

They won’t get lost in the mail
They can’t be stolen from your mailbox
They are stored easily and securely online
You can view them several days earlier than mailed statements
Only print them if you need them, so you’ll save trees!
They’re free

How To Enroll In eStatements

1. Login to Digital Banking

2. Click on "Services"

3. Click on "Statement Delivery Preference"

4. Click the drop down box to each account and select "Electronic Statement". Type in your delivery email address. Accept the Electronic Statement disclosure. Hit "submit". You must have a valid and up-to-date email address to enroll in e-Statements.

5. Click on Transactions

6. Click on eDocuments

7. Click the button “Get Code” to receive a 4-digit code. Put code into “Verify” box. Hit “Verify”. You will see a screen that says “PDF verification Success.” Hit the “close” button.

If you are not able to view PDF documents, Adobe Reader is available for most operating systems. You can download Adobe Reader for free.

Make Mobile Check Deposits Right From Your Phone

Allows you to remotely deposit your checks without having to visit a branch or ATM
Snap a photo of the check(s) you want to deposit with your smartphone
Fill in dollar amount and account, then click “Make a Deposit.”
Click HERE for the Mobile Check Deposit Agreement and Disclosure

Process:

For your protection, we have updated the check endorsement instructions for making deposits through our mobile app. When you make mobile deposits, please follow these steps:

Select the account to use for your deposit.
Enter the amount.
Sign the back of your check and write, “For Mobile Deposit only at Launch CU” below your signature.
Take a photo of the front and back of your endorsed check.
Submit your deposit
Please keep your check for 30 days after depositing

Limits:

·$5,000 per day
$5,000 per week
$10,000 per month

Tips:

Photo must be taken in a well-lit room.
Photo must be taken on a flat surface.
Photo must be taken on a neutral background. Example: no verbiage or graphics around or behind the item.
Brightness on phone needs to be turned up (from settings).
Endorsement needs to be as follows in the designated endorsement area: member signature FIRST then BELOW the signature “For mobile deposit only at Launch CU".
Penmanship needs to be clear and legible.
Check needs to be in good condition. Example: Flat with no folds, waves or tears.
Photo needs to be of good quality. Example: the item needs to be lined up in rectangle and must be in focus
If you receive an error please look at these three things:
· Limits

· Endorsement Clarity

· Lighting in the room

Refer to the Digital Banking User Guide for information on viewing the status of a deposit and the history of a deposit.

Personal product that allows you to send money to someone similar to Zelle. Convenient way to send money to family or friends.
Allows you to send funds from your debit card by using someone’s email or mobile number.
$1.00 fee per transaction
Processes immediately if both parties have active debit cards.
Processes within 3 business days if the recipient does not have a debit card. The recipient can then use their routing and account number to collect the funds.

Limits:

$300.00 per day
$1000.00 per week
$2000.00 per month
Two transactions per day

Get Your Finances On The Right Track

If you have purchased Quicken™, you will be able to use it here. If not, click HERE to view the various versions of Quicken™ that you can purchase online.

Please note Launch CU interfaces with Quicken™, but does not provide technical support.

Quicken™ System Upgrade Instructions

As Launch CU completes system upgrades, you may need to modify your Quicken settings to ensure for a smooth transition of your data. Please reference the below instructions, based on your device.

Visit our Privacy and Disclosures Page to view our agreements and disclosures for P2P, MoneyDesktop, Mobile Check Deposit, and E-Sign.

If you ever have questions about any of our products or services, give us a call at 321-455-9400 (inside Brevard) or 800-662-5257 (outside Brevard) or come visit us at any one of our convenient branch offices.

Digital Services

Launch CU Has A Lot To Offer

It’s All About Convenience

These options include:

We're Just A Phone Call Away

Through Our Audio Response System You Can: